Experienced Quality / Delivery Excellence SMEs personnel support :
SterlingQ has Subject Matter Experts (SMEs) that can help the organization with following types of consulting and its roles and responsibilities :
A: Delivery Excellence & Metrics – High Maturity Analytics SME :
Guidance on implementation of defined Quality Management System
Facilitation on organization wide metrics & measurement deployment deployment.
Help & handhold in planning for Process implementation and institutionalization
Recommending improvements/ tailoring in processes during implementation as part of extended SEPG.
Helping the organizations to build the Process Asset Library with Lesson Learned / best practices in a continual basis
Help in identifying team of internal auditors & train identified internal auditors. To sustain the process implementation
Conduct internal reviews & audits through interviews and document reviews etc.
Facilitate High Maturity Practice for Implementing Maturity Levels 4 & 5 of CMMI –DEV & CMMI SVC
B: Strategic Business Development & Enhancement SME:
Handle end-to-end various consulting worldwide multi country accounts spread over 24 – 36 months and involves contract finalization, client liaison, scheduling/managing, delivery of services, issue resolution and key performance improvements and realization of business value adds
Create unique value proposition in multiple scenarios (say, individual client, cluster-approach, collaborative environment) considering profitability
Empathizing with client issues and providing business solutions within approved budgetary constraints using collaborative approach along with multi language and culture scenario
Provide business value-added (BVA) types of services for customer delight resulting business growth
Making client presentation with greatest impact (in-person, over tele-call or video-call) during bidder conferences and other related important occasions
Market study and analysis for future approach and trends, lead generation and tracking
Use of appropriate modernized tools, techniques for effecting monitoring, tracking and analysis as a part of continual improvement
C: Client Relationship Management SME:
Take ownership to provide thought leadership on appropriate direction to client
Manage client expectations vis-à-vis capability and risk considerations
Treat each client as unique and resolving issues in a collaborative way
Negotiate scope/budget/schedule/cost constraints for a win-win solution
Identify client as stakeholder and provide visibility into project progress
Keep client focus on long-term gains (ROI) together with short-term benefits
D: Team development & Group Management SME:
Manage groups with multi-country, multi-time zone, multi-language, multi-culture across the globe for allocated team members
As business owner, manage diverse business development teams
Provide thought leadership and technical direction for the other teams
Break-down the team goal/targets to sub-team and individual goals/targets
Align individual aspirations for contribution and growth within the team and the organization
Manage individual and overall team performance, provide timely performance feedback
Provide status report to senior management and identify potential high-fliers for future grooming
E: Project & Product Management SME:
Provide leadership to the project / product team (act as a bridge between global management and team)
Client interaction and resolving issues
Estimate the project and program parameters and identify scope of the project
Manage the project / product delivery within approved budget and schedule
Project/ product and program planning (Overall Project plan and detail plans) and tracking through business KPIs(Key Performance Indicators)
Focus on process & performance improvement with a predictive and analytic behaviors